Customer Communications
CFx Longevity Estimator Software Error - Software Updates Available June 2020

CFx Longevity Estimator Software Error - Software Updates Available June 2020

Subset of IPG, ICD, CRT-P, CRT-D, and Micra TPS devices
Original Date of Communication: June 2020

View specific models that this applies to

STATUS UPDATE – OCTOBER 1, 2020

CareLink™ Network update (version CLN18) has been released to correct the CFx longevity estimator error in all CareLink transmissions for the Phase 2 devices listed below.

The first phase of CareLink Network updates occurred in June 2020 and corrected the longevity estimation display error for the following device models.

  • Azure™/Astra™ pacemakers
  • Percepta™/Serena™/Solara™ CRT-Ps
  • Visia AF™/Visia AF MRI™ ICDs
  • Amplia MRI™/Claria MRI™/Compia MRI™ CRT-Ds

As of September 2020, the second phase of CareLink™ Network updates have been deployed worldwide, and accurate longevity estimates are now being displayed through CareLink for the following device models:

  • Viva™/Brava™ CRT-D
  • Evera™/Evera MRI™/Primo MRI™/Mirro MRI™ ICDs
  • Micra™ VR TPS

Model 2090 and Encore Programmer software updates to correct the longevity estimation display error for the Phase 2 devices listed above are currently under submission with worldwide regulatory bodies. Once these programmer software updates are approved, Medtronic employees will update Model 2090 and Encore programmers in affected accounts. These programmer updates will then conclude all activities associated with the October 2019 advisory. Devices included in this second phase of updates are not currently supported by Medtronic SmartSync™ Device Manager.

Important Note: Until all programmers are updated, a difference in displayed longevity estimates between programmers and the CareLink Network may be observed. If you have questions regarding the accuracy of any longevity estimate, please contact Medtronic Technical Services.

 

Original June 2020 Communication

This communication provides notice on the availability of software updates that will correct the issue disclosed in a communication sent in October 2019.  The original communication described the potential for Medtronic programmers and remote monitoring systems to display an inaccurate longevity estimate for a well-defined subset of approximately 53,100 implanted cardiac devices worldwide; and that prophylactic device replacement is not recommended, as device functionality and the RRT indicator are not impacted by the inaccurate longevity estimate.

Two phases of software releases will be required to address the issue (refer to Table 1 below).  Device families listed under Phase 1 are receiving the software update at this time.  Device families listed under Phase 2 will be addressed in future software releases, anticipated to be approved in late calendar year 2020.

Phase 1 – June 2020 Phase 2 – Late 2020
Azure™/Astra™ (SW030) v 8.1
Serena™/ Solara™/ Percepta™ (SW040) v 8.3
Visia AF™/ Visia AF™ MRI (SW035) v 8.2
Claria™/ Amplia™/ Compia™ (SW034) v 8.4 (US)
Viva™/Brava™/ Evera
Evera™ MRI/ Primo™ MRI/ Mirro™ MRI
Micra™ VR TPS
 

Table 1:Device family updates by phases

As of 5 June 2020, the Medtronic CareLink™ Network has been updated, and longevity estimates displayed through CareLink for devices in Phase 1 will reflect the correct longevity estimate.  Azure IPG and Percepta/Serena/Solara CRT-P patients remotely monitored via the MyCareLink Heart™ mobile app will automatically receive an updated longevity estimate on their mobile app with their next scheduled transmission, or within 92 days, whichever comes first.

Actions for devices in Phase 1

The Independent Physician Quality Panel recommends routine follow up in accordance with standard practice for these devices, as RRT function is normal and the battery longevity is unaffected.  There is no need to schedule patients to come in outside of their planned, scheduled visits due to this issue.The corrective fix is implemented in programmers, CareLink, and other systems which display device longevity. The patient’s device does not require an update. Follow the steps below as applicable to your clinic or hospital.  A local Medtronic Representative can assist in updating Model 2090/Encore programmers and SmartSync Device Managers in your facilities.

  • Model 2090 and Encore™ Programmers

These programmers will require new software to be installed to correct the displayed longevity estimator error. The software applications and version are listed in Table 1 above and can be installed via Medtronic Software Distribution Network (SDN) or via secure USB.

  • SmartSync™ Device Managers

These tablet-based programmers will require a software update to be installed via the internet - refer to Appendix A (below) for detailed instructions on how to download and install the updated application software. 

Completion of programmer updates may be delayed due to COVID 19 pandemic-related facility restrictions.  Based on your facility’s needs and accessibility, Medtronic Representative or authorized personnel will work with your facility as requested to complete the updates. Customers with Paceart systems should contact their support team to ensure the latest device update is applied. 

Note: Once a programmer is updated, the correct longevity estimate will display at the patient’s next regularly scheduled clinic visit.  Until all SmartSync Device Managers and Model 2090 and Encore programmers are updated, a difference in longevity estimates between programmers and CareLink Network-displayed longevitymay be observed

Recommendations for devices in Phase 2

Continue to follow the patient management recommendations from the October 2019 communication (excerpted below) for the subset of patients within the affected population who are not included in the Phase 1 software updates. 

Patient Management Recommendations (October 2019)

We realize that each patient requires unique clinical considerations.  In consultation with our Independent Physician Quality Panel, Medtronic provides the following guidance:

  • Prophylactic device replacement is not recommended,as device functionality and the RRT indicator are not impacted by the inaccurate longevity estimate.

Until the software update becomes available:

  • Continue normal patient follow-up in accordance with standard practice.

  • Per labeling, continue to use the RRT notification to identify when device replacement should be scheduled. Where available, utilize the low battery voltage RRT audible alert or wireless CareAlert™.

  • At any time, if a lower-than-expected remaining longevity estimate occurs, contact Medtronic Technical Services for assistance – additional analysis of stored device information will be required to assess if the decreased longevity estimate is due to this issue.


APPENDIX A – UPDATING SMARTSYNC™ DEVICE MANAGER

Until all SmartSync Device Managers and Model 2090 and Encore programmers are updated, you may observe a difference in longevity estimates between these programmers and CareLink-displayed longevity.

Updating Medtronic SmartSync™ Device Managers:

1) Connect tablet to internet and open the SmartSync App

  • The SmartSync App automatically checks for available updates each time it is opened.

2) If your tablet does not contain the most recent software, you will automatically receive a notification that a new version of the SmartSync App is available (3.2.01):

  • If pop-up messages appear with the option to “cancel” or to “update”, select “update”.

    • Medtronic Managed Tablets:If the App closes, find the Medtronic App Catalog, and selectInstall” to initiate the download.

    • Customer Owned Tablets:If the App closes, navigate to the AirWatch App Catalog or App Store and selectInstall” to initiate the download.

  • If you do not receive a notification that a new version of the SmartSync App is available, skip to Step 3.

3) Once you confirm the newest version of the SmartSync App is on your tablet, re-open the SmartSync App.

  • The app will automatically provide pop-up notifications informing you if there are new versions of device software applications that must be installed (see table below).

    • Select CONTINUE for each pop-up window that appears. If you do not receive any pop-up notifications when you open the SmartSync App, then your tablet contains the most recent versions of all available software.

Device Family SmartSync Application SW Version
Azure™/Astra™ DR and SR D00U003, Version 3.2.02
Percepta™/Serena™/Solara™ D00U004, Version 3.2.02

 

 



Specific Models This Applies To

DDBB1D1 Evera XT
DDBB1D4 Evera XT
DDBB2D1 Evera XT
DDBB2D4 Evera XT
DDBC3D1 Evera S
DDBC3D4 Evera S
DDMB1D1 Evera MRI XT
DDMB1D4 Evera MRI XT
DDMB2D1 Evera MRI XT
DDMB2D4 Evera MRI XT
DDMC3D1 Evera MRI S
DDMC3D4 Evera MRI
DDMD3D1 Primo
DDMD3D4 Primo
DDME3D4 Mirro
DTBA1D1 Viva XT
DTBA1D4 Viva XT
DTBA1Q1 Viva Quad XT
DTBA1QQ Viva Quad XT
DTBA2D1 Viva XT
DTBA2D4 Viva XT
DTBA2Q1 Viva Quad XT
DTBA2QQ Viva Quad XT
DTBB1D4 Viva S
DTBB1Q1 Viva Quad S
DTBB1QQ Viva Quad S
DTBB2D1 Viva S
DTBB2D4 Viva S
DTBB2QQ Viva Quad S
DTBC2D1 Brava
DTBC2D4 Brava
DTBC2Q1 Brava Quad
DTBC2QQ Brava Quad
DTMA1D1 Claria MRI
DTMA1D4 Claria MRI
DTMA1Q1 Claria MRI
DTMA1QQ Claria MRI
DTMA2D1 Claria MRI
DTMA2D4 Claria MRI
DTMA2Q1 Claria MRI
DTMA2QQ Claria MRI
DTMB1D1 Amplia MRI
DTMB1D4 Amplia MRI
DTMB1Q1 Amplia MRI
DTMB1QQ Amplia MRI
DTMB2D1 Amplia MRI
DTMB2D4 Amplia MRI
DTMB2Q1 Amplia MRI
DTMB2QQ Amplia MRI
DTMC1D1 Compia MRI
DTMC1QQ Compia MRI
DTMC2D1 Compia MRI
DTMC2D4 Compia MRI
DTMC2QQ Compia MRI
DVAB1D1 Visia AF
DVAB1D4 Visia AF
DVBB2D1 Evera XT
DVBC3D1 Evera S
DVBC3D4 Evera S
DVFB1D1 Visia MRI AF
DVFB1D4 Visia MRI AF
DVFB2D1 Visia MRI AF XT
DVFB2D4 Visia MRI AF XT
DVFC3D1 Visia MRI AF S
DVFC3D4 Visia MRI AF S
DVMB1D4 Evera MRI XT
DVMB2D1 Evera MRI XT
DVMB2D4 Evera MRI XT
DVMC3D1 Evera MRI S
DVMC3D4 Evera MRI S
DVMD3D1 Primo
DVMD3D4 Primo
DVME3D1 Mirro
DVME3D4 Mirro
W1DR01 Azure XT DR
W1SR01 Azure XT SR
W1TR01 Percepta CRTP MRI
W1TR02 Serena CRTP MRI
W1TR03 Solara CRTP MRI
W1TR04 Percepta CRTP MRI
W1TR05 Serena CRTP MRI
W1TR06 Solara CRTP MRI
W2DR01 Azure XT DR
W2SR01 Azure XT SR
W3DR01 Azure S DR
W3SR01 Azure S SR
W4TR01 Percepta Quad CRTP MRI SureScan
W4TR02 Serena Quad CRTP MRI SureScan
W4TR03 Solara Quad CRTP MRI SureScan
W4TR04 Percepta Quad CRT-P MRI SureScan
W4TR05 Serena Quad CRTP MRI SureScan
W4TR06 Solara Quad CRTP MRI SureScan
X2DR01 Astra XT DR MRI SureScan
X2SR01 Astra XT SR MRI SureScan
www.medtronic.com/productperformance 751050