Customer Communications
SmartSync Device Manager Telemetry Issue – Software Updates Available June 2020

SmartSync Device Manager Telemetry Issue – Software Updates Available June 2020

Azure™ pacemakers, and Percepta™, Serena™, Solara™ CRT-pacemakers
Original Date of Communication: June 2020

View specific models that this applies to

This communication provides notice on software updates available for CareLink SmartSync™ Device Managers supporting Medtronic Azure™ pacemakers, and Percepta™, Serena™, Solara™ cardiac resynchronization therapy pacemakers (CRT-P).

This update addresses a rare communication sequence during the first device interrogation with a SmartSync Device Manager that may result in the temporary suspension of some device features (i.e., battery measurements, Capture Management™, Atrial Lead Position Check™, EffectivCRT™ algorithms, and AdaptivCRT™).  This rare interaction results in temporary suspension of automatic threshold testing and output adjustments, and suspension of auto-optimization of CRT therapy. The issue is unlikely to result in clinical impact to the patient, and features are restored upon next programmer device interrogation or presence of a magnet. 

As of 8 May 2020, Medtronic has received sixteen (16) complaints due to this issue.  The predicted rate of occurrence for this issue is 0.03% on first interrogation of an Azure, Percepta, Serena, or Solara device with a SmartSync programmer.  No adverse events or patient harm have been reported.  Based on consultation with the Independent Physician Quality Panel and considering that the issue is unlikely to result in clinical impact to the patient, routine patient follow-up in accordance with standard practice is recommended.

Updates are available for the CareLink SmartSync Device Manager to address this issue.  The SmartSync Device Manager software version 3.2.01 update can be obtained by connecting the tablet to the internet and requesting all application downloads.  The software update will modify the SmartSync Device Manager to prevent this issue from occurring; no patient actions are required.

A local Medtronic Representative can assist or advise your staff on the SmartSync update process as needed.


Specific Models This Applies To

www.medtronic.com/productperformance 751050