Contact Information

We invite our customers to use these telephone numbers to call with suggestions, inquiries, or specific problems related to our products.

Mailer Kits Available for Returning Product

Medtronic urges all physicians to return explanted products and to notify Medtronic when a product is no longer in use, regardless of reason for explant or removal from use. The procedures for returning products vary by geographic location.

Mailer kits with prepaid US postage are available for use within the United States to send CRT, ICD, IPG, and leads to Medtronic’s CRHF Returned Product Analysis Lab. These mailers are sized to accommodate the devices and leads from a single patient or clinical event and are designed to meet US postal regulations for mailing biohazard materials.

If the product being returned is located outside the United States, please contact your local Medtronic representative for instructions.

Medtronic also requests the return of devices from non-clinical sources, such as funeral homes, and will assume responsibility for storage and disposal of the product once received.

Mailer kits can be obtained by contacting the Returned Product Lab.

CRHF Returned Product Analysis Laboratory

Phone: 1 (800) 328-2518, ext. 44800 
Email: crdm.returnedproduct@medtronic.com

 For questions related to returning explanted product from outside the United States,  please contact your local Medtronic Representative.

Editorial Staff

Independent Physician Quality Panel

David Cannom, MD, Los Angeles, CA

Steven J. Compton, MD, Anchorage, AK

James Daubert, MD, Durham, NC

N.A. Mark Estes, MD, Pittsburgh, PA

F. Kevin Hackett, MD, Columbus, OH

Andrew Krahn, MD, Vancouver, BC

Rachel Lampert, MD, New Haven, CT

R. Hardwin Mead, MD, Palo Alto, CA

Kevin Wheelan, MD, Dallas, TX

Editor

Chris Harrold, Vice President, CRHF Quality and Regulatory